At Nomad Nook, we aim to ensure satisfaction with every purchase. However, we understand that sometimes a product may not be what you expected. Below is our refund policy to help guide you through the process if something isn't right.

Eligibility for Refunds: Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can email us at nomadnookteam@gmail.com with photographic evidence and request a refund.

Conditions for Refunds:

• To complete your return, we require a receipt or proof of purchase.
• To be eligible for a refund, the item must be faulty or damaged. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.
• Sale items are not eligible for refunds. If an item is discounted, it cannot be refunded.

Non-Returnable Items: Certain types of goods are exempt from being returned. Non-returnable items include:

• Perishable goods such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
• Gift cards, downloadable software products, and some health and personal care items.
• Any item with obvious signs of use, such as books, or opened media items (CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records).
• Any item returned more than 30 days after delivery.

Refunds Process: Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [insert email here].

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [insert email address here].

Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the giver had the order shipped to themselves to give later, we will send a refund to the gift giver, and they will be notified about your return.

This policy ensures that our customers can shop with confidence and know what to expect from our commitment to satisfaction and quality.